We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal

Yes, orders can be canceled within 24 hours of placing them. Please contact our customer service team as soon as possible.

Yes, if the order has not yet been shipped, you can update your shipping address by contacting our support team.

Please contact our customer service before your order is processed to apply any missing promo codes or credits.

Sales tax is applied to orders based on your location and local tax laws.

We currently ship our products to the United States, Canada, Australia, the United Kingdom, and EU countries. We are actively expanding our shipping capabilities to more countries soon.

We offer free standard shipping on all orders over a certain amount. Please check our shipping policy for more details.

We partner with trusted carriers such as UPS, FedEx, and USPS to ensure your orders arrive safely and on time.

Orders are typically processed within 1-2 business days and shipped out shortly after. Delivery times vary depending on your location and selected shipping method.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.

Yes, we offer expedited shipping options at checkout. You can choose from express or next-day delivery depending on your urgency.

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

If you miss your delivery, the carrier may leave a notice with instructions on how to arrange for re-delivery or where to pick up your package.

30-Day Free Trial & Return

We are pleased to offer free returns for 30-day trial items shipped within the continental United States. You may return products within 30 days from the date of receipt, under the conditions as received.

Please initiate the return by contacting us at service@woomer.com or using the contact form below. Refunds will be returned to the original payment method and will be completed within 10 business days from the time the return is processed.

For orders outside of the continental US, Woomer does not cover return shipping costs. Please use your preferred carrier to return the items and provide the tracking number once the item is shipped.

5-Year Satisfaction Warranty

We proudly offer a 5-year satisfaction warranty. Following the 30-day trial, you may return most products within 5 years of purchase, provided they are clean, unwashed, and in their original packaging.

Our customer support team is dedicated to addressing any concerns and ensuring your satisfaction with every purchase. You can contact us at service@woomer.com or use the form below.

After the 30-day trial, a processing fee of $9.95 applies for returns. Woomer does not cover return shipping for orders outside the United States, please use your preferred carrier and provide the tracking number once shipped.

To qualify for a return, products must be clean, unwashed, and in their original packaging.

To initiate a return or exchange, please contact us at service@woomer.com, providing your order number.

Refunds will be issued to the original payment method or as store credit. If the original payment method is unavailable, a store credit will be issued instead.

Please expect your bank to process the refund within 7-21 business days after we have received the returned items.

We offer exchanges for items of equal or lesser value. If the exchange item is of higher value, the price difference will need to be paid.

Return shipping costs are covered by Woomer if the return is due to a defect or an error on our part. Otherwise, return shipping costs are the responsibility of the customer.

We strive to ensure our customers always receive the best deal. We offer price adjustments for orders placed up to 30 days before an active promotion begins, subject to the terms and conditions of the promotion. Note that promotions cannot be combined.

If you return an item, the points or rewards earned from that purchase will be deducted from your Woomer Rewards account.

We offer a 5-year warranty on all our electric blankets, covering any manufacturing defects or material faults.